CAN I ONLY PURCHASE PRODUCTS THROUGH THE WEBSITE?
Thunda Thighs is available only on www.thundathighs.com, or from our Etsy Shop https://www.etsy.com/shop/ThundaThighsShop
CAN I CHANGE MY ORDER?
Please contact firstname.lastname@example.org as soon as possible. We will do our best to accommodate your request however, there is no guarantee that any changes can be made once an order is placed.
CAN I CANCEL MY ORDER?
Unfortunately, we are not able to cancel an order once it has been placed.
CAN I RETURN MY ORDER?
Yes, we accept returns please go our Return Policy page for more details.
CAN I EXCHANGE MY PRODUCT?
We apologize but we currently do not offer exchanges.
WHY WAS I CHARGED TWICE?
You will only be charged for what you purchased, if you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However if it still remains and you are positive you only placed one order, please send us an email to email@example.com with a screenshot of the duplicate charge for further assistance.
I HAVE NOT RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at firstname.lastname@example.org with your inquiry.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept online payments through Visa, Mastercard, American Express, Stripe and PayPal.
MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?
Please contact us immediately, within 48 hours of receiving the order, at email@example.com Please provide us with your order number and some photos of the damage product.
I RECEIVED INCORRECT ITEM(S) WHAT SHOULD I DO?
Please contact firstname.lastname@example.org within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number, along with a photo of the incorrect item(s) you received.
WHAT’S YOUR RETURN POLICY?
Please go to our Return Policy page www.thundathighs.com/our-policy
I REFUSED MY DELIVERY, WHERE IS MY REFUND?
Refused deliveries will incur a $12 restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear, once the return has been processed.
PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED
MY PACKAGE IS STUCK AND TRACKING SHOWS NO MOVEMENT, WHAT DO I DO?
For domestic orders, a package can only be considered lost if there has been no movement for 15 business days from the day it was shipped. Please send an email to email@example.com if your shipment shows no movement from the carrier's tracking information.
I PUT THE WRONG ADDRESS ON MY ORDER, PLEASE HELP!
Please be careful when entering your shipping address, Thunda Thighs will not be responsible for orders sent to the incorrect delivery address provided by the customer. Any orders returned to us due to incorrect address are subject to a $6 restocking fee. Customer can then pay for their order to be reshipped or can request a refund.
Outbound shipping fees from the original order are non-refundable.
HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?
Product details can be found on the product page but if you have more questions, please free to email us at firstname.lastname@example.org