GENERAL INQUIRIES

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept online payments through Visa, Mastercard, American Express, Stripe, PayPal, Afterpay and Sezzle.

WHAT IS DELIVERY GUARANTEE?

For a small fee, Delivery Guarantee is automatically added to each cart but may be manually removed. This fee provides peace of mind that you will receive your package by protecting your order from loss, damage, and /or theft. 

 

PRODUCT INQUIRIES

CAN I ONLY PURCHASE PRODUCTS THROUGH THE WEBSITE?

Thunda thighs is available on the Thunda Thighs US, Canada, and EU/UK websites. Or, from our Etsy shop. Small boutique online and in-store retailers now carry our products. 

HOW CAN I FIND MORE INFORMATION ABOUT A PRODUCT?

Product details can be found in each product's page. If you have additional questions, feel free to e-mail us at customerservice@thundathighs.com.

WHERE ARE YOUR SOCKS MADE?

Our socks are thoughtfully designed at Thunda Thighs HQ in Canada. To bring our designs to life, we partner with manufacturers who adhere to our Code of Conduct ensuring compliance with applicable laws, rigorous health, safety, and environmental standards are met. Our commitment extends to respecting human rights, fair labour laws and responsible sourcing practices. 

HOW CAN YOU GUARANTEE THE SOCKS WILL STAY UP?

We do not make claims that the stocks will stay in place for each person. Fit depends on each individual. However, we offer a variety of accessories that can assist with keeping your socks in place such as: Thunda Thighs Hold Up Glue, Thigh Belt, and Waist Garter. 

 

ORDER INQUIRIES

CAN I MAKE CHANGES TO MY EXISTING ORDER?

Once an order is placed, we will not be able to make any modifications such as adding or removing an item, address changes, and/or order cancellations. 

CAN I CANCEL MY ORDER?

Due to multiple systems working simultaneously to pick, pack, and ship orders in a timely manner, once an order is placed, it can no longer be cancelled. 

CAN I EXCHANGE MY ORDER?

We apologize but we currently do not offer exchanges. 

WHY WAS I CHARGED TWICE?

You will only be charged for what you purchased. If you see duplicate charges, please allow a few business days for the first preauthorization charge to automatically remove. If the charges are still appearing in your statement, please contact us at customerservice@thundathighs.com with a screenshot of the charges for further investigation.

I HAVE NOT RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. Alternately, it can be due to incorrect entry of your e-mail address. If you have not received your order confirmation e-mail after 24 hours, please contact us at customerservice@thundathighs.com.

MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?

Contact us immediately, within 48 hours of receiving the order, at customerservice@thundathighs.com. Make sure to include your order number and photos of the damaged product in your e-mail.

I RECEIVED INCORRECT ITEM(S), WHAT SHOULD I DO?

Contact customerservice@thundathighs.com within 48 hours from receiving the order. Provide your order number and photos of the incorrect item(s). 

I REFUSED MY DELIVERY, WHERE IS MY REFUND?

Refused deliveries will incur a $12 restocking fee and outbound shipping costs will not be refunded. Allow up to 5 business days for your refund to appear once the return has been processed. 

PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED.

I PUT THE WRONG ADDRESS ON MY ORDER, PLEASE HELP!

Please be careful when entering your shipping address. Thunda Thighs will not be responsible for orders sent to the incorrect delivery address provided by the customer. Any orders returned to us due to incorrect address are subject to a $6 restocking fee. Customers can pay for their order to be reshipped or can request a refund. 

Outbound shipping fees from the original order are non-refundable.

WHAT IS YOUR RETURN POLICY?

Information regarding our return policy can be found here. 

 

SHIPPING INQUIRIES

MY PACKAGE IS STUCK AND TRACKING SHOWS NO MOVEMENT, WHAT DO I DO?

For domestic orders, a package can only be considered lost if there has been no movement for 15 business days from the day it was shipped. If this is the case, send an e-mail to customerservice@thundathighs.com.

 Have a question not listed in the FAQ? Visit the Contact Us page to fill out a form. Response times may vary but please allow 1-3 business days.